Shipping policy

Last updated: September 2026

At Revora, we’re committed to getting your order to you as safely and efficiently as possible. Please review the information below to understand how our shipping process works.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is confirmed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Please note that orders may occasionally require additional processing time due to high order volumes, holidays, or other unforeseen circumstances.

SHIPPING TIMES

Delivery times may vary depending on the product, destination, shipping method, and local carrier.

For orders shipped within the United States, estimated delivery is typically:

7–20 business days

Please keep in mind that these are estimated delivery times, not guaranteed delivery dates.

International orders may take longer depending on the destination and local customs procedures.

SHIPPING COST

Shipping costs are calculated at checkout based on the destination and shipping method available for your order.

Any applicable free-shipping offers will be clearly displayed during checkout.

ORDER TRACKING

Once your order has shipped, you will receive a tracking number by email when tracking is available.

Please allow 2–7 business days for tracking information to become active after your order has been shipped.

If your tracking information has not updated for several days, please don't worry. Tracking updates can sometimes be delayed while your package is being transferred between shipping carriers or facilities.

MULTIPLE ITEMS

If you order multiple products, your items may arrive in separate packages.

This can happen because products may be fulfilled and shipped separately depending on availability and fulfillment location.

You will receive tracking information for each shipment when available.

CUSTOMS & IMPORT FEES

For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country.

Any applicable customs fees or taxes are the responsibility of the customer unless otherwise stated at checkout.

DELIVERY DELAYS

While we do our best to provide accurate delivery estimates, Revora cannot guarantee delivery dates.

Delays may occur due to:

  • Weather conditions
  • Customs processing
  • Carrier delays
  • Holidays and peak seasons
  • Incorrect or incomplete shipping information
  • Other circumstances outside our control

If your order is significantly delayed, please contact our support team and we'll be happy to help.

INCORRECT SHIPPING ADDRESS

Please make sure your shipping information is correct before completing your order.

If you enter an incorrect or incomplete address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address or redirect the package.

LOST OR DAMAGED PACKAGES

If your package arrives damaged or appears to be lost, please contact us at [YOUR SUPPORT EMAIL] with your order number and relevant details.

We will review the situation and work with you to find an appropriate solution.

CONTACT US

If you have any questions about your order or shipping, please contact us:

Email: revorasupply@gmail.com

Revora
Smart products. Happier pets.